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Card payments with mada, Visa, and Mastercard, plus Apple Pay. For larger orders you can also split the payment with Tamara, where eligible. All prices are in Saudi Riyals and include 15% VAT.

Yes. Every order gets a ZATCA-compliant e-invoice showing the 15% VAT, and you can download it from Orders in your account at any time. If you need the invoice issued to a company name and VAT number, add them to your account details before you order.

Give it up to 60 seconds, then request a new code. If it still doesn’t arrive, check that you typed the number correctly (including the country code), make sure you have signal, and try turning airplane mode on and off. Some numbers with SMS blocking from their operator won’t receive it — if that’s the case, send us the number you’re trying to register and we’ll look into it from our side.

Yes. We collect only what’s needed to complete your order and meet the operators’ regulatory requirements, we don’t sell your data, and we handle it in line with Saudi Arabia’s Personal Data Protection Law. You can request a copy of your data or ask us to delete it at any time.

Because every mobile line in Saudi Arabia has to be registered to a verified identity — it’s a regulatory requirement from the Communications, Space & Technology Commission that applies to all operators, not just Soob. Digital vouchers and gift cards don’t need any of this; verification only applies to SIMs and eSIMs.

Your Saudi national ID if you’re a citizen, or your Iqama if you’re a resident — plus a phone you can receive the verification prompt on. Verification happens through Nafath, so your Absher account needs to be active. Have your ID number ready and make sure it hasn’t expired.